Brandy M. Ford is FM’s head of Analytics and Technology with 20 years of global learning and development experience. She specializes in strategic planning, change management, client relations, training, and development. Brandy has played a pivotal role in advancing data analytics capabilities and establishing effective governance frameworks that support informed decision-making and organizational compliance. She holds certifications such as Project Management Professional, Certified ROI Professional, Certified Professional in Training Management, and PROSCI Change Management Practitioner. Throughout her career in healthcare and commercial property insurance, she has consistently focused on anticipating stakeholders' needs and serving as their trusted advisor.