What does it take to lead L&D transformation in risk-averse industries?

Drawing from her experience leading L&D transformation within a financial services organization, Kwanesia Bass, AVP, Technology Learning & Development at Synchrony shares the realities of shifting learning from a reactive training function to a more strategic role aligned to business performance. In an environment shaped by compliance demands, competing priorities, and entrenched expectations, Kwanesia will unpack what was at stake, how decisions were made under pressure, and where stakeholder dynamics either accelerated or slowed progress. Through structured reflection, peer discussion, and real-world scenarios, you’ll engage with fellow senior learning leaders to examine the cultural and political barriers that often keep L&D trapped in a delivery mindset. You’ll leave with practical strategies for navigating resistance, building trust and influence across the business, and identifying concrete actions that can help reposition learning as a more credible and strategic partner within your organization.