What does it take to redesign the learning function for an AI-native future?

Brittany Ward, Director of Enterprise Learning & Development at PayPal, shares how her team is rethinking the operating model of L&D to better support speed, scalability, and continuous transformation in an AI-enabled organization. Recognizing that disconnected systems, manual workflows, and centralized execution models were limiting impact, Brittany began approaching the learning function more like a product and platform organization—building what she describes as a “Claude OS” for learning. In this candid case-driven session, she will discuss the realities of introducing reusable prompting frameworks, embedded AI tooling, governance structures, workflow templates, and human-in-the-loop quality practices while modernizing how learning solutions are designed and scaled. Through peer discussion and shared reflection, you’ll examine how your own function may need to evolve operationally as AI reshapes not just learning content, but the systems and structures behind the work itself.