Are you transforming L&D or simply decorating an outdated system with AI?

Shellie Grieve, ServiceNow's Director, Learning Innovation & Emerging Technology, brings a bold, experience-driven perspective on what it takes to truly reinvent the learning function. Drawing on her work at ServiceNow, she introduces a practical playbook for shifting from programs to infrastructure and from content delivery to capability orchestration. You’ll assess your current state, identify where change will have the greatest impact, and engage with peers to pressure-test your thinking—leaving with a focused plan to move from incremental change to meaningful reinvention.