Shellie Grieve is Director of Learning Innovation & Emerging Technology at ServiceNow, where she leads the strategic intelligence and innovation intake function for Global Learning & Development — serving 28,000+ employees worldwide and an ecosystem of millions of customers and partners. Her work sits at the intersection of AI learning architecture, emerging technology evaluation, and enterprise learning strategy. A recognised thought leader in L&D innovation, Shellie has won Best Use of AI in Learning and actively judges industry awards. She brings practitioner credibility to every stage — from designing AI learning stacks to building the governance models that make them sustainable. She is the creator of The L&D Reinvention Playbook framework and an active voice in the L&D innovation community.