AIS709: Behavior Change Is the Strategy

Many organizations can measure AI usage. Far fewer can demonstrate that AI is meaningfully changing how work gets done. In this session, Alex Kalish explores why sustainable AI transformation depends less on technology deployment and more on leadership behaviors, operational mechanisms, and organizational habits that shape daily decision-making. Drawing from enterprise-scale transformation work inside Amazon, Alex will examine the difference between experimentation and durable operating capability.
Rather than treating AI adoption as a standalone enablement initiative, this session reframes transformation as an operational and leadership challenge. Participants will explore how organizations create repeatable behaviors, establish scalable operating mechanisms, and connect AI use to measurable business outcomes. The session focuses on how leaders move beyond isolated experimentation toward sustained organizational change.