402: How can learning accelerate frontline performance?

Senior leaders rely on frontline employees and managers to translate business priorities into stronger operational performance and customer relationships. Helping employees reach proficiency faster, equipping managers to lead and coach effectively, and reducing avoidable turnover can improve productivity, workforce stability, and organizational agility.

In this Lightning Rounds session, Stephanie Ketron, Vice President of Learning & Development at Westgate Resorts, shares how aligning HR, operations, and technology can create an integrated capability ecosystem that produces measurable results and gives frontline managers greater capacity to coach performance. And Jessica Fraser, Director of Learning at Floor & Decor, explores how her organization is moving learning into the workflow and transforming onboarding through a data-driven approach—connecting learning initiatives with business goals, operational priorities, and measurable performance outcomes.