The L&D Reinvention Playbook: Building for an AI-Native Future

Most L&D organizations aren't behind on AI because they lack tools. They're behind because they're using AI to decorate a system that was never built for the world we're in now. ADDIE, Bloom's, Kirkpatrick—brilliant frameworks for a world where training was an event, the LMS was the front door, and humans did everything. That world is gone.

This session introduces The L&D Reinvention Playbook—a practitioner framework built from the ground up at ServiceNow, where Shellie leads learning innovation strategy for 28,000+ employees globally. The Playbook defines Five Moves that separate organizations genuinely reinventing their learning function from those simply transforming the surface. From:

• Programs to Infrastructure
• Authors to Orchestrators
• Adoption to Architecture
• Completion to Signal
• Reactive to Sovereign

This isn't theory. Every move is grounded in real decisions, real tradeoffs, and real AI stack architecture built at ServiceNow University. Attendees will complete a live self-assessment, identify their highest-leverage move, and leave with a concrete 30-day action plan. Bold, provocative, and immediately applicable—this session challenges L&D leaders to stop transforming and start reinventing.