Leading learning as a strategic talent accelerator — AI-native design, productized delivery, mentorship

I lead Employee Learning Product & Technology Experience at PayPal with a mandate to shift the function from program delivery to capability infrastructure. My background spans management consulting at Deloitte and talent development roles at Salesforce, Freddie Mac, and CareFirst. Across those experiences, the consistent focus has been designing learning systems that drive measurable performance outcomes — not just activity metrics.

On AI-native design: my focus has been bringing learning directly into AI-enabled workflows rather than treating AI as a separate topic or standalone training experience. We design around Jobs to Be Done, map real work patterns, and embed guidance, prompts, and capability support into the tools employees already use so skill development happens through execution, not interruption.

On productized delivery: I run L&D more like a product organization than a traditional support function. We iterate, version, and measure adoption and fluency over completions and satisfaction scores. The goal is to build capability infrastructure that scales enterprise learning impact without requiring proportional headcount growth.