How do you diagnose and address resistance as a leadership challenge?

Renee Boydo, Vice President of HR Experience at First Student, leads this hands-on session exploring one of the most persistent barriers to organizational change: resistance rooted not in knowledge gaps, but in human dynamics. Through a live diagnostic exercise and practical application of a “Resistance Equation” framework, you’ll work through real transformation challenges to identify where issues of control, confidence, incentives, and identity are creating friction. Alongside fellow senior learning leaders, you’ll examine how to move beyond training as the default intervention and instead design approaches that influence behavior, align leadership, and build cultures driven by ownership rather than compliance.