What does it take to uncover the capabilities that drive future performance?

Kristy Callahan, Head of Learning & Leadership at GE Healthcare, shares how her team works to anticipate emerging capability needs before the business formally asks for them—using performance data, trend signals, and strategic partnership to stay ahead of change. Drawing from real organizational examples, Kristy will unpack how her team challenges assumptions behind learning requests, diagnoses the behaviors that truly need to change, and applies a practical Performance-First Decision Framework to prioritize high-impact work. You’ll hear how a request for “negotiation skills” uncovered a deeper confidence issue within the sales process, ultimately leading to a more targeted solution and stronger business outcomes. Throughout the session, you’ll engage with fellow senior learning leaders to examine similar challenges within your own organizations, compare approaches to identifying future capability needs, and discuss how to navigate stakeholder expectations, prioritization pressures, and technology decisions in ways that position learning as a strategic business lever.