What if leadership capability is built in moments - not programs?

Ryan DeCoste, SVP of People and Organizational Development at Klick Health, challenges the traditional assumption that leadership development happens primarily through courses, competencies, and content. Drawing on more than 20 years of experience designing leadership, performance, coaching, and organizational development systems, Ryan explores how capability is actually built in the pivotal moments leaders face every day—delivering difficult feedback, navigating change, making decisions, and leading through uncertainty. Using an empathy-mapping approach rooted in design thinking, you'll examine leadership challenges through the lens of the people experiencing them, uncovering the gaps between current and desired behaviors. Alongside fellow senior learning leaders, you'll explore how shifting from program-centered design to moment-centered development can lead to more meaningful behavior change, stronger leadership performance, and greater organizational impact.