What sets successful transformation leaders apart?

Genevieve Caplette, Director of Transformation at Michelin, believes successful transformation depends less on the change plan and more on how leaders show up during times of uncertainty. While organizations invest heavily in new strategies, technologies, and operating models, sustainable change depends on the human experience of change. When leaders underestimate the emotional, psychological, and relational impact of change, resistance grows, trust erodes, and progress stalls.

Drawing on her experience leading enterprise transformation initiatives, Genevieve will reframe change leadership from a technical exercise into a human-centered capability. As we explore how mindsets, emotions, and behaviors influence how change is experienced and adopted, you will learn how to lead with greater clarity, empathy, and confidence—especially in moments of uncertainty. The session guides you toward reflecting on what you can control: how you show up, communicate, and support others through ambiguity. You'll leave with practical ideas for becoming the kind of leader who accelerates transformation by putting people—not just plans—at the center of change.